Terms of service

Terms & Conditions for Flat Hill Studio

Introduction
Welcome to Flat Hill Studio (www.flathillstudio.com.au). By accessing and using our website, you agree to comply with the following Terms & Conditions. These terms apply to all visitors, customers, and users of the site. Please read them carefully before making a purchase or using any services.

1. Pricing and Payments
All prices displayed on our website are in Australian dollars (AUD) and include GST unless otherwise stated. We reserve the right to change prices at any time without prior notice.
Payments can be made securely via credit card, PayPal, or other available payment methods at checkout. By placing an order, you agree that you are authorized to use the payment method provided.

2. Orders and Acceptance
When you place an order on our website, you will receive an order confirmation email. This does not constitute acceptance of your order, as all orders are subject to availability and final approval by Flat Hill Studio. We reserve the right to refuse or cancel orders for any reason, including pricing errors or product availability.

3. Shipping and Delivery
We strive to deliver your products in a timely manner. Shipping times may vary depending on your location and the products ordered. Estimated delivery times are provided for guidance only and are not guaranteed.
Flat Hill Studio is not responsible for delays caused by third-party carriers. Shipping costs will be calculated at checkout, and you will receive a tracking number once your order has been dispatched.

4. Returns and Refunds
For information on returns, refunds, and our restocking fee, please refer to our Returns and Refund Policy . If you receive a damaged or faulty item, please notify us within 30 days of delivery to arrange a replacement or refund.

5. Product Descriptions and Availability
We aim to ensure that product descriptions and images are accurate. However, there may be slight variations between the product and the images displayed due to screen settings or product updates.
All products are subject to availability, and we reserve the right to discontinue any item without notice.

6. Warranties
Flat Hill Studio guarantees that all products are free from defects in materials and workmanship. The warranty period for each product is outlined in its product description.
If you believe a product is faulty, please contact us within the warranty period for assistance. This warranty does not cover damage caused by misuse, neglect, or normal wear and tear.

7. Limitation of Liability
To the fullest extent permitted by law, Flat Hill Studio is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or products. This includes but is not limited to loss of profits, data, or business.

In any event, our liability is limited to the purchase price of the product you ordered.

8. Intellectual Property
All content on this website, including text, images, logos, and product descriptions, is the property of Flat Hill Studio or its licensors. You may not reproduce, distribute, or use any content without prior written permission from Flat Hill Studio.

9. Privacy
Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.

10. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of Australia. Any disputes arising from the use of our website or purchase of products will be subject to the exclusive jurisdiction of the courts of Queensland.

11. Changes to Terms & Conditions
Flat Hill Studio reserves the right to modify or update these Terms & Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of the website constitutes acceptance of any such changes.

Contact Us
If you have any questions or concerns regarding these Terms & Conditions, please contact us at:

Flat Hill Studio
Email: studio@flathill.com.au
Phone: 07 2140 7171