Privacy policy

Privacy Policy for Flat Hill Studio

 

Introduction
At Flat Hill Studio (www.flathillstudio.com.au), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website and purchase our bath and tile products.

 

Information Collection
We collect personal information from you in various ways, including when you:

  • Visit our website
  • Place an order
  • Sign up for our newsletter
  • Contact us through email or phone

The types of personal information we may collect include:

  • Name
  • Email address
  • Phone number
  • Shipping and billing addresses
  • Payment details (which are securely processed through third-party payment providers)
  • IP address, browser type, and other information collected via cookies and tracking technologies

Use of Information
We use the information collected from you to:

  • Process and fulfill orders
  • Communicate with you regarding your order or inquiries
  • Improve our website and services
  • Send marketing communications (if you have opted in)
  • Comply with legal obligations

Data Sharing
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third parties, such as:

  • Payment processors
  • Shipping and logistics providers
  • Marketing and advertising partners (if you have provided consent)

These third parties are bound by privacy obligations to ensure your data is kept secure and confidential.

 

Security of Data
We implement appropriate technical and organisational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

 

Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse traffic, and personalise content. You can adjust your browser settings to refuse cookies, but this may affect your ability to use some features of our website.

 

Your Rights
You have the right to:

  • Access the personal information we hold about you
  • Correct any inaccurate or incomplete information
  • Request the deletion of your personal data (subject to certain legal exceptions)
  • Opt-out of marketing communications

To exercise any of these rights, please contact us at the email address provided below.

 

Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our website.

 

Contact Us
If you have any questions or concerns regarding this Privacy Policy or how we handle your personal data, please contact us at:

 

Flat Hill Studio
Email: studio@flathill.com.au
Phone: 07 2140 7171