Yes, we have a boutique showroom where a selection of our products is on display. Check out our showroom location and opening hours [here].

Absolutely! We’re happy to help you choose the right products. Feel free to reach out via email at studio@flathill.com.au or visit us at our showroom.

Only one discount code can be used per order and cannot be combined with other promotions.

While we don’t offer installation directly, we can connect you with trusted trade professionals for installation services.

Yes, of course. You’re more than welcome to visit our showroom in North Lakes to view our full tile range in person.

If you’d prefer to order a tile sample, we offer samples at $10 per tile. Please note that delivery and packaging costs are not included and will be calculated separately.

To arrange a sample or ask any questions, feel free to email us at studio@flathill.com.au or visit us in the showroom — we’d love to help.

Sign up for our newsletter at the bottom of our website to get updates on promotions, sales, and new arrivals.

Delivery times vary based on your location and product availability. Most in-stock items are shipped within 3-5 business days. For custom or made to order products, delivery may take 2-6 weeks. We’ll keep you informed on your order’s progress.

After your order has been shipped, you'll receive an email confirmation with a tracking number. You can use this number to track your delivery through our shipping partner’s website.

Please contact us as soon as possible if you need to request a change to an order. As many of our products are specifically ordered from our suppliers for each customer, orders cannot be changed or cancelled once they have been processed with the supplier. We cannot guarantee that an order can be amended or cancelled after it has been placed.

Flat Hill Studio does not offer returns, exchanges or refunds for change of mind, incorrect selection, over-ordering, colour or finish preference, or where a product is no longer required.

If a product is faulty, damaged, not as described or otherwise fails to meet a consumer guarantee, we will provide a remedy in accordance with the Australian Consumer Law. Please refer to our full Return Policy for further information. [here].

Please inspect your order as soon as possible after delivery. If an item is damaged, faulty or incorrect, contact us promptly at studio@flathill.com.au with your order details, photographs and a description of the issue so we can assess the claim and assist with the appropriate remedy.