Yes, we have a boutique showroom where a selection of our products is on display. Check out our showroom location and opening hours [here].

Absolutely! We’re happy to help you choose the right products. Feel free to reach out via email at studio@flathill.com.au or visit us at our showroom.

Only one discount code can be used per order and cannot be combined with other promotions.

While we don’t offer installation directly, we can connect you with trusted trade professionals for installation services.

Yes, we do. If you find the same product at a lower price on another Australian website, let us know, and we’ll match it.

Sign up for our newsletter at the bottom of our website to get updates on promotions, sales, and new arrivals.

Delivery times vary based on your location and product availability. Most in-stock items are shipped within 2-3 business days. For custom or special-order products, delivery may take 2-6 weeks. We’ll keep you informed on your order’s progress.

After your order has been shipped, you'll receive an email confirmation with a tracking number. You can use this number to track your delivery through our shipping partner’s website.

If you need to change or cancel your order, please get in touch with us as soon as possible. We can only modify or cancel orders if they haven't been processed or shipped.

We accept returns on unopened and unused products within 30 days of purchase. Custom or special-order items cannot be returned unless they are faulty or damaged. Please refer to our full return policy [here].

If your order arrives damaged or defective, please contact us within 7 days of receipt. We will arrange a replacement or refund in accordance with our return policy.